Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "mpo400", "we", "us", or "our" refers to the online betting platform operated under the mpo400 brand and accessible at https://mpo400.cam.
• "User", "you", or "your" refers to any individual who registers for an account and uses the services provided by mpo400.
• "Account" means the personal gaming account registered by a User on the mpo400 platform.
• "Services" refers to all gaming, betting, and related services provided through the mpo400 platform, including but not limited to sports betting, live casino games, slot games, and other forms of online gambling entertainment.
• "Website" refers to the mpo400 online platform accessible at https://mpo400.cam and all associated mobile applications and services.
• "Funds" or "Balance" refers to the monetary value held in a User's Account, including deposits, winnings, and bonuses.
• "Indonesia" or "Indonesian" refers to the Republic of Indonesia and its residents who are the primary target market for mpo400 services.

2. Acceptance of Terms

By accessing the mpo400 website, registering for an Account, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy and Responsible Gaming Policy. These terms constitute a legally binding agreement between you and mpo400.

We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the Website. Your continued use of mpo400 services after such modifications constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using mpo400 services and close your Account by contacting our customer support team. Continued use of the platform after expressing disagreement with the terms will be considered acceptance and will be binding upon you.

3. Eligibility Requirements

To register for an Account and use mpo400 services, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age or the legal minimum age for gambling in your jurisdiction, whichever is higher. mpo400 strictly prohibits underage gambling and reserves the right to request proof of age at any time.
• You must be a resident of Indonesia or be physically located in Indonesia at the time of registration and while using our services. Users accessing mpo400 from restricted jurisdictions will have their Accounts suspended or terminated.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction. This means you are not subject to any legal incapacity or restriction that would prevent you from entering into this agreement.
• You must register in your own name using accurate and complete personal information. Registration on behalf of another person, use of false identity, or provision of fraudulent documentation is strictly prohibited and will result in immediate Account termination and forfeiture of all funds.
• You must not be self-excluded from gambling services or prohibited from using online betting platforms by any regulatory authority or self-exclusion program.
• You must not be an employee, consultant, or affiliate of mpo400 or any of our service providers, payment processors, or game suppliers, nor a family member of such persons.

4. Account Registration and Security

4.1 Account Registration

To use mpo400 services, you must register for an Account by providing accurate, current, and complete information as prompted by our registration form. Required information typically includes your full legal name as it appears on government-issued identification, date of birth, residential address in Indonesia, valid email address, mobile phone number registered to Indonesian telecommunications providers (such as Telkomsel, Indosat, XL Axiata, or Tri), and preferred username and password.

You may only register one Account per person. Creating multiple Accounts is strictly prohibited and will result in closure of all Accounts and forfeiture of funds. If we discover that you have opened duplicate Accounts, we reserve the right to treat all such Accounts as one consolidated Account, void any transactions or bets placed through duplicate Accounts, and confiscate any winnings obtained through such Accounts.

4.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You must not share your login information with any third party, including family members, friends, or associates. Any activity that occurs under your Account will be considered your responsibility, regardless of whether the activity was authorized by you.

You agree to notify mpo400 immediately if you become aware of any unauthorized use of your Account or any other breach of security. You can contact our support team 24/7 via live chat, WhatsApp, or email to report security concerns. We recommend using a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters, and changing your password regularly.

4.3 Account Verification (KYC)

mpo400 operates a Know Your Customer (KYC) policy to prevent fraud, money laundering, and underage gambling. We reserve the right to request verification documents at any time, including but not limited to government-issued photo identification (Indonesian KTP, passport, driver's license), proof of address (utility bill, bank statement, or government correspondence dated within the last three months), and proof of payment method ownership (bank statement or screenshot showing account holder name).

Verification documents must be clear, legible, and show all four corners of the document. Photocopied or edited documents will not be accepted. During the verification process, we may temporarily restrict withdrawals from your Account until verification is complete. Failure to provide requested documents within 30 days may result in Account suspension and potential forfeiture of funds.

5. Deposits and Withdrawals

5.1 Deposits

mpo400 accepts deposits via major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, Permata, OCBC NISP, Bank Danamon, and BSI (Bank Syariah Indonesia), as well as popular Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 10,000 for bank transfers and Rp 20,000 for e-wallet transactions, unless otherwise specified in promotional terms.

All deposits are processed instantly and credited to your Account balance immediately upon confirmation from the payment provider. You must deposit only from payment methods registered in your own name matching the name on your mpo400 Account. Third-party deposits are strictly prohibited for security and anti-money-laundering compliance. Deposits made from third-party sources will be refunded to the original source minus any applicable processing fees, and your Account may be suspended pending investigation.

mpo400 does not charge deposit fees. However, your bank or payment provider may charge transaction fees, which are beyond our control. It is your responsibility to be aware of and accept any fees charged by your payment provider. Currency for all transactions is Indonesian Rupiah (IDR). If you deposit in a different currency, your bank or payment provider will convert the amount at their prevailing exchange rate.

5.2 Withdrawals

You may request a withdrawal of your Account balance at any time by accessing the withdrawal section of your Account dashboard. Withdrawals are processed to the same payment method used for your most recent deposit, in accordance with anti-money-laundering regulations. The minimum withdrawal amount is Rp 50,000 for bank transfers and Rp 50,000 for e-wallet transfers.

mpo400 strives to process all withdrawal requests within 5-15 minutes for verified Accounts during normal banking hours. E-wallet withdrawals are typically processed even faster, often within 1-5 minutes. However, processing times may be extended during weekends, Indonesian public holidays (such as Indonesian Independence Day on 17 August, Idul Fitri, Nyepi, or Christmas), periods of high transaction volume, or if additional verification is required. Withdrawals to Indonesian banks are processed 24/7, but receipt time may depend on your bank's processing schedules.

We reserve the right to request additional verification documents before processing large withdrawals (generally those exceeding Rp 50,000,000) or if we suspect fraudulent activity. You must complete any applicable wagering requirements on bonuses or promotions before requesting a withdrawal. Attempting to withdraw bonus funds before meeting rollover requirements will result in forfeiture of the bonus and any winnings derived from it.

5.3 Wagering Requirements

To prevent money laundering, all deposits must be wagered at least once (1x rollover requirement) before withdrawal is permitted, even if no bonus was claimed. This means if you deposit Rp 100,000, you must place bets totaling at least Rp 100,000 before you can withdraw your balance. Additional wagering requirements apply to bonus funds as specified in the terms of each promotion.

6. Bonuses and Promotions

mpo400 offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses for new members, reload bonuses, cashback offers, free spins on selected slot games, and loyalty rewards. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional material for each offer.

Unless otherwise stated, all bonuses require wagering before withdrawal. Standard wagering requirements are typically 10x-25x the bonus amount, depending on the specific promotion. For example, if you receive a Rp 1,000,000 bonus with a 10x wagering requirement, you must place bets totaling Rp 10,000,000 before you can withdraw the bonus funds or any winnings derived from them. Different games may contribute differently to wagering requirements: slots typically contribute 100%, while table games and live casino may contribute less (often 10%-50%).

You may only have one active bonus at a time unless specifically stated otherwise. Bonuses cannot be combined. Bonus abuse, including but not limited to creating multiple Accounts to claim bonuses repeatedly, coordinated betting patterns to minimize risk, or any other form of bonus manipulation, will result in immediate forfeiture of bonuses, reversal of associated winnings, and permanent Account closure.

mpo400 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. We also reserve the right to withhold or confiscate bonuses and winnings if we suspect abuse or fraudulent activity. Maximum bonus amounts, maximum bet limits during bonus play, and game restrictions will be specified in each promotion's terms.

7. Betting Rules and Game Play

7.1 General Betting Rules

All bets placed on mpo400 are final and cannot be cancelled, modified, or reversed once confirmed. It is your responsibility to verify the accuracy of your bet before placing it. Check the event, market, selection, odds, and stake amount carefully before confirming your bet. mpo400 is not responsible for errors made by you when placing bets.

We reserve the right to refuse or limit any bet at our sole discretion. This includes but is not limited to situations where we suspect fraudulent activity, coordinated betting, exploitation of system errors, bets that exceed our maximum payout limits, or bets placed by restricted users. If a bet is refused, your stake will be immediately returned to your Account balance.

7.2 Sports Betting

Sports betting markets cover a wide range of events including football (BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup, and more), basketball, tennis, badminton, volleyball, and other sports. Bets are settled based on official results as determined by the governing body of each sport. In the case of abandoned, postponed, or cancelled events, bets will be voided and stakes returned unless otherwise specified in the specific sport rules.

For mix parlay bets (also known as accumulator bets, which are extremely popular among Indonesian players), all selections must win for the bet to be successful. If any selection loses, the entire parlay loses. If any selection is voided, that selection is removed from the parlay and odds are recalculated on the remaining selections. Asian handicap betting (known locally as voor bola) follows standard Asian handicap rules with half-goal and quarter-goal lines resulting in full wins, half wins, half losses, or full losses depending on the margin of victory.

7.3 Casino Games and Slots

All casino games and slots on mpo400 use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. Games are provided by licensed suppliers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and other reputable providers. Each game has specific rules, Return to Player (RTP) percentages, and payout structures which are available in the game information section.

In the event of a software malfunction, system error, or connectivity issue during gameplay, all affected game rounds will be voided and stakes returned. mpo400 is not liable for losses resulting from technical malfunctions beyond our control. It is your responsibility to ensure you have a stable internet connection when playing.

7.4 Errors and Disputes

In the event of an obvious error (such as incorrect odds display, technical malfunction affecting game outcome, or clear mistake in result settlement), mpo400 reserves the right to void affected bets and correct the error. This includes situations where odds are significantly different from the market standard, results are settled based on incorrect information, or system errors cause payouts that do not reflect actual game outcomes.

All disputes must be reported to our customer support team within 7 days of the bet settlement or issue occurrence. Disputes reported after this period will not be considered. Our customer support team will investigate all reported issues and provide a response within 72 hours. The decision of mpo400 management on all disputes is final and binding.

8. Limitations of Liability

mpo400 provides gaming services on an "as is" and "as available" basis. While we strive to maintain a reliable and secure platform, we do not guarantee uninterrupted access or error-free operation. We shall not be liable for any losses, damages, or inconvenience resulting from website downtime, technical issues, connectivity problems, software errors, or circumstances beyond our reasonable control.

You acknowledge that gambling involves financial risk and you may lose money. mpo400 is not responsible for any losses you incur through gambling on our platform. You should only gamble with money you can afford to lose. We provide responsible gaming tools to help you manage your gambling, but ultimate responsibility for your gaming behavior rests with you.

We are not liable for any loss or damage to your device, data loss, or security breaches resulting from downloading our software, accessing our website, or using our services, except to the extent such loss or damage results from our gross negligence or willful misconduct. You are responsible for implementing appropriate security measures on your own devices, including antivirus software, firewalls, and secure internet connections.

In no event shall mpo400's total liability to you for all claims arising out of or related to these Terms exceed the total amount you have deposited into your Account during the six months preceding the event giving rise to such liability. This limitation applies regardless of the legal theory upon which the claim is based, whether in contract, tort, or otherwise.

9. Prohibited Activities

The following activities are strictly prohibited on mpo400 and will result in immediate Account suspension, termination, and forfeiture of funds:

• Money Laundering: Using mpo400 services to disguise the origins of illegally obtained money or to facilitate financial crimes. We maintain strict anti-money-laundering (AML) procedures and report suspicious activities to relevant authorities.
• Fraud and Deception: Providing false information during registration, using fraudulent documents, identity theft, or misrepresenting yourself in any way.
• Multiple Accounts: Creating more than one Account per person, using multiple Accounts to abuse bonuses, or allowing others to use your Account.
• Collusion and Cheating: Coordinating with other players to gain unfair advantage, exploiting software bugs or errors, using bots or automated betting systems, or any form of cheating or manipulation.
• Bonus Abuse: Manipulating bonuses through coordinated betting, low-risk wagering strategies designed to convert bonuses to withdrawable cash with minimal risk, or any other form of bonus exploitation.
• Chargebacks and Payment Fraud: Disputing legitimate transactions with your bank or payment provider, using stolen payment methods, or conducting fraudulent financial transactions.
• Prohibited Access: Using VPNs, proxies, or other tools to disguise your location, accessing mpo400 from restricted jurisdictions, or circumventing our security measures.
• Offensive Behavior: Harassing or abusing customer support staff, engaging in offensive or abusive communication, or disrupting the enjoyment of other users.

mpo400 reserves the right to investigate any suspicious activity and to share information with law enforcement authorities, regulatory bodies, and payment processors when required by law or when we suspect criminal activity.

10. Account Suspension and Termination

10.1 Suspension by mpo400

We reserve the right to suspend or terminate your Account immediately and without prior notice if we have reasonable grounds to believe you have breached these Terms & Conditions, engaged in fraudulent or illegal activity, abused bonuses or promotions, created multiple Accounts, or posed a risk to the integrity of our services or other users. During suspension, you will not be able to access your Account, place bets, or request withdrawals pending completion of our investigation.

10.2 Self-Exclusion and Closure

You may request temporary or permanent closure of your Account at any time by contacting our customer support team. Self-exclusion periods can range from 24 hours to 6 months or permanent closure. Once a self-exclusion period is set, it cannot be reversed until the period expires. During self-exclusion, you will not be able to access your Account, and we will not send you promotional communications.

If you wish to close your Account for reasons other than self-exclusion, you may do so by withdrawing your entire balance and contacting support to request closure. We may require a cooling-off period of 24 hours before processing the closure to ensure you have made an informed decision.

10.3 Effect of Termination

Upon termination of your Account for any reason, all pending bets will be settled according to their normal rules. If your Account is closed voluntarily and in good standing, your remaining balance will be paid to you via your verified withdrawal method. If your Account is terminated due to breach of these Terms, we reserve the right to confiscate any remaining balance and void any pending bets or bonuses.

11. Dispute Resolution

If you have any concerns or complaints regarding mpo400 services, you should first contact our customer support team via live chat, WhatsApp at the number provided on our website, or email at [email protected]. We aim to resolve all complaints fairly and promptly, typically within 72 hours for straightforward issues and within 14 days for more complex matters requiring investigation.

When submitting a complaint, please provide your Account username, a detailed description of the issue including dates and times, relevant screenshots or documentation, and your desired resolution. Our support team will investigate your complaint thoroughly and provide a written response explaining our findings and decision.

If you are not satisfied with our response, you may escalate your complaint to our senior management team by requesting escalation through customer support. We will review escalated complaints with fresh eyes and provide a final decision within 14 days. The decision of mpo400 management is final and binding.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with international gaming laws and regulations applicable to online gaming operators. While mpo400 primarily serves Indonesian customers, we operate under international gaming licenses that permit us to provide services to players in permitted jurisdictions.

You acknowledge that online gambling laws vary by jurisdiction and that it is your responsibility to ensure that your use of mpo400 services complies with all applicable laws in your location. mpo400 does not provide legal advice regarding the legality of online gambling in your jurisdiction. If you have any doubts about the legality of using our services, we recommend consulting with a qualified legal professional.

Any disputes, controversies, or claims arising out of or relating to these Terms or your use of mpo400 services shall be resolved through binding arbitration in accordance with the rules of a mutually agreed-upon arbitration institution. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.

13. Contact Information

If you have any questions about these Terms & Conditions or need assistance with any aspect of mpo400 services, please contact our customer support team:

• Live Chat: Available 24/7 through the chat widget on our website
• Email: [email protected] (we aim to respond within 24 hours)
• WhatsApp: Contact details available on our website
• Telegram: Join our official channel for updates and support

Our customer support team consists of native Indonesian speakers who understand local banking systems, payment methods, and cultural context. We provide assistance in both English and Indonesian (Bahasa Indonesia) to ensure clear communication and quick resolution of any issues.

For security reasons, we will never contact you via social media direct messages requesting your password or financial information. Always verify you are communicating with official mpo400 channels before sharing any sensitive information.